Seneca Niagara Resort & Casino Concerts 2024

We did not stay at the resort, only visited the casino. The casino was nice. Clean, with a separate smoking section. A good variety of slots. Staff going around asking patrons if they wanted drinks. At one point my slot card stopped working and I went to member services. The issue got resolved easily. It was a pleasant experience overall.

This hotel is beautiful! The casino is spacious, non-smoking, and clean. There is a separate enclosed smoking area. The various restaurants provide many choices and there are some shops in the lobby area. The rooms are very nice with comfortable beds! Smoking and non-smoking rooms are available!

I don’t like to leave negative reviews but I definitely didn’t receive the 4 star experience I was expecting. The entire service staff needs more training (aside from a couple of the guest services associates and our massage therapists). Most of them acted like they simply didn’t want to be there. I get it. I don’t want to be at my job either, which is why I was on a mini “vacation.” But I never treat my clients like that. Burnt out? Underpaid? Me too! That’s why I’m here hello…..Restaurants are only open certain days (my fault for not looking at the hours closer). But what really upset me was after eating at the same restaurant about 6 times in a row (breakfast, lunch, and dinner), we finally get to Koi and they stop seating an hour early because “they’re slow.” Are you kidding me?! Paid $17 per person for the breakfast buffet that was actually continental breakfast you’d typically get for free at a Best Western. We booked a 4 night stay and left after 2 nights and that was even pushing it. I had better food in the comfort of my own home. Do better before marketing yourselves as a 4 star resort casino hotel.

I stayed here on April 3rd, and was extremely happy with the experience! They were very nice when I called to make the reservation, the check in and check out process was great, the rooms were very spacious and clean with great views. Having the restaurants, arcade, and casino all in the same building was awesome!! Great location, really close the Falls. The only downsides were that the restaurants had really long lines and no one was giving updates on time frame, and that was due to only 2 of them being open. I think all the restaurants need to be open every day. Also, I would recommend getting new bed sheets, those felt like plastic shower curtains. We will definitely be back to stay again!

Service was terrible. Check in desk was unfriendly and unhelpful. We were exhausted after driving12 hours and would have appreciated not having to search for elevators, pool floor etc. Valet service ignored us at checkin and kept looking at phone. Valet were better in the morning. Security were friendly and helpful. The room was good. Mattress okay and pillows were comfortable. Nice size room. The only negative was that the room we had was right over pool and smelled like both chlorine and cigarettes. The air conditioner did not seem to work well and stayed at 22 C even when adjusted The hotel is not really “near” the falls and falls view is pushing it. We had a view of parking lot and pool roof but we were only staying the one night. We had hoped it would be a good stop on a long journey The pool area does look lovely and there are lots of restaurants on site. Watch though because they are closed certain days