Ramón Ayala

Venue Policies

For the safety of our patrons, The Santander Arena is a No Re-Entry Venue.

Ticket Prices and Resale

*Ticket prices may fluctuate, based on demand, at any time. Resale ticket prices may exceed face value.

Cashless Venue

**The Santander Arena is now a cashless venue. Please plan on using Visa, MC, AMEX or Discover during your visit.

Mobile Ticketing

***To ensure a ticketing experience that is more convenient, safe, and secure for all fans, guests can present a mobile ticket on a smartphone for entry. Screenshots and print outs of tickets will not be accepted. Please add your tickets to your Digital Wallet prior to your arrival. Physical, in-hand tickets are still accepted for entry.

Event Cancellation and Refund

Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at the time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.