InterContinental Sanctuary Cove Resort, an IHG Hotel Concerts

The Intercontinental Sanctuary Cove is a perfect destination for those seeking a tranquil retreat filled with exciting activities. Nestled in a serene setting, this hotel offers a peaceful getaway for all types of visitors. Guests can enjoy the tranquility of their surroundings while having access to a wide range of activities. From visiting thrilling theme parks to dining at excellent restaurants and exploring first-class shopping options, there's something for everyone. Additionally, golf enthusiasts will find paradise at the Intercontinental Sanctuary Cove, with the opportunity to play on world-class courses. With its prime location and extensive array of activities, the Intercontinental Sanctuary Cove is the ideal destination for those looking to combine relaxation and entertainment in a tranquil and picturesque setting.

Had a great stay here, the pool area was lovely and our room had great views. The room is a little dated but was very clean and quite large. The buffet breakfast was excellent and included barista made coffee which was an amazing touch.

We spent a long weekend here and had a thoroughly enjoyable time. Was well looked after by Roxy and Natalia in the Club Lounge who were so attentive, approachable and simply lovely people. We had such a great time here, the property is beautiful, great facilities with the 2 pools, jacuzzi and multiple food and beverage options.

This is our 4th stay now at the Intercontinental Sanctuary Cove - and it was amazing as always! This is our first visit back since the Lagoon Beach club has been refurbished - and its a great addition to the property. Ebony and Kate who work front of house and reception are a credit to your property. So welcoming, helpful and made everything so easy for us. We also booked an extra room for my parents to join us on this trip, as an anniversary present for them as well as a birthday treat for my husband. We had an unexpected bottle of bubbles along with a lovely card delivered unexpectedly to each room which was such a lovely touch. I also received text messages on my phone throughout our stay to make sure everything was ok - amazing personal touch! Cannot recommend this property enough and will definitely be back again for another visit in the future.

"My recent stay at Century Cove Gold Coast Hotel during the New Year's night was marred by a series of disappointing events, particularly at the pool bar. The evening took a turn for the worse when a fight broke out, and despite the severity of the situation, the security team's response time was unacceptably slow, leaving guests feeling unsafe and unattended for an extended period. To add to the disappointment, as the rain started, the hotel made the surprising decision to shut down the music, depriving guests of the festive atmosphere that they had anticipated for New Year's celebrations. This lack of contingency planning and customer consideration is unacceptable for a supposedly high-end establishment. In an attempt to salvage the atmosphere, fellow guests were left to provide their own music, which is simply outrageous for a hotel of this caliber. Furthermore, the aftermath of the storm revealed a lack of preparedness and care, with poor cleanup leaving puddles all over walkways and an overall sense of neglect. The dated condition of the rooms only compounded the negative experience, and it was evident that the hotel is in need of significant refurbishment to meet the standards expected of a five-star establishment. The most disappointing aspect, however, was the attitude and behavior of the hotel staff. Their rudeness and apparent lack of training were glaring, and it was evident that the level of service fell far short of what one would expect from a reputed hotel. In conclusion, my experience at Century Cove Gold Coast Hotel was far from satisfactory, and I cannot in good conscience recommend it as a five-star establishment. The management should take serious steps to address these issues and ensure that future guests do not encounter similar disappointments." It's important to provide honest feedback when reviewing a hotel so that the management can address the issues and make improvements for future guests