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Venue Info

The Arena at TD Place

The Arena at TD Place FAQ

Quick answers to help you plan your visit.

1

Where is the venue located?

The Arena at TD Place is located at 1015 Bank St, Ottawa, ON K1S 3W7, Canada.
The Arena at TD Place is located at 1015 Bank St, Ottawa, ON K1S 3W7, Canada.
2

How do I get to The Arena at TD Place?

Getting to The Arena at TD Place is easy — get directions in Google Maps and navigate there from your location.
Getting to The Arena at TD Place is easy — get directions in Google Maps and navigate there from your location.
3

Where can I park?

Parking is available for most TD Place Arena events. Pricing will vary based on the events. Please reach out to the box office for more…
Parking is available for most TD Place Arena events. Pricing will vary based on the events. Please reach out to the box office for more details.
4

What are the venue rules and policies?

All tickets are final sale, no refunds or exchanges. Our venue has gone cashless, we will only accept debit, credit, and gift cards on…
All tickets are final sale, no refunds or exchanges. Our venue has gone cashless, we will only accept debit, credit, and gift cards on site. We require all guests (12 years and older) and event staff of indoor and outdoor ticketed events to be fully vaccinated, which requires that 14 days have passed since your final dose.
5

Are children allowed?

For our regular sporting events, children 2 years of age and under may enter without a ticket but must sit on the lap of an accompanying…
For our regular sporting events, children 2 years of age and under may enter without a ticket but must sit on the lap of an accompanying adult. Please note: Some shows (especially those intended for children) will have a different age policy. Please see the specific event page or contact the ticket office at [email protected].
6

What are the box office phone numbers?

613-232-6767 extension 8221
613-232-6767 extension 8221
7

When is the box office open?

Monday to Friday 9:00 AM to 5:00 PM Event/Game Days, the Box Office opens 2 hours prior to the start of the events.
Monday to Friday 9:00 AM to 5:00 PM Event/Game Days, the Box Office opens 2 hours prior to the start of the events.
8

What payment types are accepted?

Credit Cards Online, Debit and Credit Cards in Person
Credit Cards Online, Debit and Credit Cards in Person
9

What are the will call rules?

Anyone looking to leave something at Will Call must reach out to the TD Place Box Office at [email protected] or (613) 232-6767. Guests…
Anyone looking to leave something at Will Call must reach out to the TD Place Box Office at [email protected] or (613) 232-6767. Guests looking to pick up at Will Call must arrive with a Piece of Identification matching the name that tickets were left under
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