Konzertsaal Kreissparkasse Syke Concerts 2024-2025

Just had a very bad experience with the savings bank. Due to an unsuccessful update of the PushTan app, I need a new registration letter to get the app running again. I don't have an ATM card, so I can't use the online service for it. I then wrote an email asking me to send the required QR code to me by post. Unfortunately nothing happened after that. Called and teled today about the topic. asked to send the code, either by post or by SMS. This is not possible because my colleague cannot authenticate me over the phone. Incomprehensible since I was there about 6 months ago (powers of attorney, account transfers, etc.) and my data should be up to date. The colleague on the phone's idea was that I would now have to go to a branch in person and get this code there. I work, so should I take extra vacation? Providing such poor service in today's digital age is abysmal. Unfortunately, I have to rely on this bank because my mother has a customer there and she no longer wants to change her account. I already have my accounts elsewhere where such simple service issues work smoothly.

I've never seen such a bad savings bank. Your behavior is simply unbelievable. I'm just shocked. The first and second time I called they simply hung up. The third time, the woman on the phone yelled at me and spoke aggressively. I don't understand these people. If you don't feel like doing this job, you should work somewhere else and not at the savings bank.

What is the reason for your praise/criticism? The biggest cheek of the KSK Syke board is the closure of the branch in Bramstedt and other smaller branches. Due to these closures, there is no direct customer service on site. The nearest branch can only be reached by car. There are long waiting times and poor service in the branch. The many “new customers” in the branches that are still open are served by fewer customer advisors. The online banking service offered is only so good until something doesn't work. I've been waiting for my account statements to be activated for a week now (activation online doesn't work, but it switches off immediately at the ATM). The customer advisor, customer service (if you can call it that) and support assign responsibility to each other. Nothing happens for me as a customer. Today, a concern I raised (see above) was forwarded by customer service to the customer advisor in the branch (knowing that this will no longer be staffed as of 12:30 p.m. today) so that the customer advisor can forward it to support. So another day wasted. In return, we will all pay increased account management fees from July 1st, 2023, even though the service and accessibility are getting worse and worse. Now that the branch in Bramstedt has closed, I would have to give a 6- as a school grade for the KSK-Syke. Before the closure, I would give the branch in Bramstedt and its employees an A in all areas. What do you think the bank could do better? KSK-Syke could reopen the small branches and thus ensure good service and on-site support. No customer is helped by support who simply doesn't get in touch or contacts who shift responsibility to each other. The board should not focus on its own profit but on the customer.

I'm horrified...I brought some change to the bank. However, it will not be counted until the next day. I received a deposit slip with zero amount as a deposit. So I can't say how much I've deposited, I'll look at my account tomorrow... that's what they said. Employees would not have time to count the change, but there are three people present. Unbelievable stuff like that

Don't call back 3 days after calling. When I call the hotline, I'm asked who might be responsible at the bank and then I hang up. I'm honestly shocked as to how this bank can even exist