Palazzo Caracciolo Napoli - MGallery Concerts

The hotel is good value for the price. The rooms are clean and spacious and the bed comfortable. There was a minor issue with the bathroom which was resolved immediately on asking. The staff are excellent. Very impressively, I left my wallet at the hotel, and the staff found it, and sent it back to Australia, inclusive all $500 and cards, without even taking the reward I offered them.

We discovered this through Hilton and chose to stay here as a midpoint between days in the Isle of Capri and Pompeii, which worked out perfectly. The people were very friendly and welcoming. It is walkable from the train station with light luggage, but you’ll want to ask the concierge to arrange a taxi for the port. The breakfast provided was excellent, one of the more kid-friendly spreads we've encountered in Europe. The beds were comfortable and the showers were truly amazing, adding to the overall pleasant stay.

We booked one night in the end of our stay in Naples as a little treat. We wanted a nice hotel with a spa. So we can relax in the evening before travelling back home. We booked via Hilton website expecting nothing but the best. - we have arrived early, our bags were stored safely until check in time with no problems. The lobby looked absolutely lovely so I was very excited for our stay. - The service with fantastic! From the moment we walked in till the very end. - The room seemed small and it was very very hot. - Air conditioning is quite old and really doesn’t make much of a difference, it’s also on a time so I woke up at night needing to turn it back on. We had it set up for 12C, and trust me….. it wasn’t even cool! - The street out side was very noisy but I’d be fine with that as long as my room is at the right temperature . Unfortunately you have safety locks on the doors so you can’t open them more and 1.5 inch. - mini bar fridge didn’t work so everything was rather warm. - when we have arrived it turned out that the spa has been booked exclusively, so our plan of relaxing evening in a pool and jacuzzi fell through. Not a great start as Hilton websites doesn’t event mention that you must book to use facilities. I guess I should have studied actual hotels website! - we have booked the spa for a next day but jacuzzi was out of order so we have cancelled. It was pretty disappointing stay, but as I mentioned on the beginning, everyone who works there are absolutely lovely!

It’s times like these I’m reminded the differences in standards between hotels in the US and hotels elsewhere. The room is big and the check in employees were friendly. Which are my only pros. The tub doesn’t drain, everything smells, fresh paint has definitely not been applied in years, the furniture is dirty and the room was hot. There wasn’t AC- they said it only turns on in the summer. The breakfast buffet was really gross, wouldn’t waste your time there even though it’s included. Wouldn’t recommend and wouldn’t return.

We stayed here for 3 nights this past week. The staff is extremely friendly and helpful. The rooms are big and the beds very comfortable. Nice bathroom (except I do not really care for hybrid tub/shower combs). We had a great view from the balcony of Mount Vesuvius and it was amazing at sunrise. Hotel is very clean. Really enjoyed the breakfast area. Easy walk from Napoli Centrale and short walk into the Old City of Naples. Great location. We enjoyed our stay. Our room was on a busy street, but once the balcony doors are closed, you cannot hear a thing at night.