Royal Lawn Piatti, Raffles The Palm Concerts

We were hotel guests at Raffles and visited Piatti three times over the course of a week. Lovely restaurant by the beach with great service and excellent food. We couldn’t fault the place. We were a family with two kids aged 2 and 4 and they loved it too. Good kids menu. We were on the half-board option and the spend limit gets you quite slot of food which is great. Staff always made us feel welcome. Highly recommend the wagu meatballs. Pizzas are good too.

Fantastic spot by the beach, food was beautiful. Shared a selection of dishes between the table but the highlights were the lobster pasta and the truffle pizza. Limoncello spritz was super refreshing and the staff were very attentive. I will be back.

We had great time on the beach of Piatti. Very quite and nice view place with top food and service. Price is clearly Palace side Too bad they refused to take ALL loyalty’s card for credit for food

Well, after one decade in Dubai and many reasons to write tone of the reviews, I have never done it, unfortunately now I felt is time to do so! Wonderfull arrival from the concierge team at Raffles The Palm 🤩 and SO well done to Mr.Peter and his amazing smile! Great hospitality! Additionally, when we entered the restaurant the hostess was very approachable and providing us with table for two. The first waiter who touched the table was so kind with good smile on his face. We highlighted we’re here just for a small bites, glass of wine and explore the place.. Sommelier came to our table offering us the wine list, sadly, when he saw that we want to go with glass of wine, immediately his face expression change and desperately rotate with no attention on our table anymore. Surprisingly, we have observed he spend lovely time with a couple on the table next to us, well, they had a bottle of red wine…Seemed to be that ’click’ with guest exists “only” if you are a good spender! Hmm..ok! We ordered some cold starters and 2 glass of sparkling wine and bottled water. The waiter who served us was different than the one who welcomed us, our waiter was without empathy and not really happy and satisfied, and with very low communications skills, especially when he saw that we will not go with main courses (which he insisted a few times to order). Service was not professional when we ordered 2 espresso, one ristreto and one a bit longer in the small cup. We have received 2 identically same ones! Where my husband explained again how we would like to have the espresso we just got the same one topped with water 😒 I’m thinking loud, does my assumed cost of 2dhs for that espresso will “cost to much” a such a reputable place to be replaced with a new one…hmm, I don’t think so. But still, our server decided not to replace, since manager wasn’t available and visible to pass and say hi.. Sadly, it’s not an end for our experience. Glass for the water was not clean at all, and dirt was so visible on the edge of glass. When we highlight that, he just collected without sincere apologies, and returned with another glass and bottled water hardly apologizing. There was no approach from the managment side again, even doubting he/she was aware of anything happened on our table.. The place it’s lovely, the food taste and presentation is really outstanding, such an amazing location for sundowners, however bad service its what we remember.. Will I come again? Definitely, if service is improved and changed, with more engagement, as well eliminating that “judgement” point of appearance.

We have been visiting Dubai for 17 years. Our meal this evening at Piatti is of the best we’ve had. The ambience, the quality of food and the customer service…exceptional in every way. We will be dining here often.