The Great Barr Hotel Concerts

My first time I checked in here room that was allocated to me in good price for booking was leaking with water on the ceiling for some time even the cleaners did not notice and the carpet was soaked in the bedroom really gutted. Receptionist was good but did not help me to move things around.

We were celebrating mom's 80th and dad's 84th birthday 🎂 . We had a wonderful time. The staff were so helpful and so polite. The room was was great. Many thanks to everyone at The Great Barr Hotel xx

Used for my daughter’s christening and wished I’d used another venue. The staff were rude and the manager on duty was completely useless. I had a guest with coeliac and this was dealt with very poorly. Initially the manager brought out the wrong plate as he had confused our event with another that day, I told him it wasn’t for us but he didn’t understand and kept insisting that I was wrong. In the end the receptionist had to come and explain to him that he was wrong. They had stated that they could cater for dietary requirements but what was given was pathetic and basically just salad, despite me paying full price for the meal. We had to repeatedly ask for a better sandwich and took them over an hour to produce anything which was dry. We were also very disappointed with the buffet, guests commented that the bread was stale. We complained about the buffet and staff attitude and the manager refused to deal with the complaint that day and said to send an email. I sent a complaint after the event and tried chasing it by email and phone a couple of times and they completely ignored me. Overpriced for the quality and service provided. Do not recommend.

You can always see what sort of customer service expeirence you are dealing with, when Management or Leadership do not even acknowledge and respond on Google regarding negative feedback. Outdated, not with the times similar to the hotel. Thankfully for them they probably have enough customers to not concern themselves with such trivial matters.

I think this hotel needs some TLC the bath was all stained the furniture was all chipped and the carpet would of walked out itself if it had legs 🤦‍♀️ the curtains in the dining area are hanging off the rail. I don't think I'll be going back