Where can I buy tickets? Tickets should only be purchased through our official ticketing partners, Ticketmaster,SeeTickets & Eventim. We strongly advise against purchasing tickets from unofficial sources, as we cannot guarantee their validity. Are there any age restrictions? This is a 14+ event. • Anyone under the age of 18 must be accompanied by an adult aged 18 or over. • Anyone unable to provide valid identification when requested may be refused entry. Do I need ID to enter the event? Valid photo ID may be required for entry, age verification and the purchase of alcohol. We recommend all attendees bring an accepted form of identification. What is the alcohol policy? The event operates a Challenge 25 policy. If you are fortunate enough to look under 25, you may be asked to provide valid photographic identification before alcohol can be purchased. Accepted forms of ID are: • Valid photographic driving licence • Valid passport • PASS-approved proof of age card displaying the hologram Anyone unable to provide valid identification will be refused the sale of alcohol. There is also a zero-tolerance policy towards anyone attempting to purchase alcohol on behalf of underage attendees. What time does the event start? The event site opens at 4:00pm each day. What is the latest entry time? Last entry is 7:00pm What time does the event finish? The event closes at 10:00pm Will there be security searches? Yes. All attendees and bags are subject to security searches on entry. Refusal to be searched may result in refusal of entry. Can I bring a bag? Yes. Each guest may bring one small bag no larger than A4 size: • Height: 29.7cm • Width: 21cm • Depth: 15cm Large bags, suitcases and rucksacks are not permitted. Please make alternative arrangements for storing larger items before arriving. Can I bring my own chair or seating? No. Personal chairs, camping chairs and other portable seating are not permitted. While there is no seating with a direct view of the stage, limited seating areas are available towards the rear of the event site. Can I bring my own food and drink? No. Food and drink may not be brought into the event. A range of food and beverage vendors will be available on site throughout the event. Is free drinking water available? Yes. Free drinking water will be available on site. Can I bring a reusable water bottle? Yes. Empty reusable water bottles are permitted and can be refilled at the water stations. Can I pay with cash on site? Yes, Food and Bar traders will be taking cash and card. Can I leave and re-enter the event? No. Re-entry is not permitted. Once you leave the event site, you will not be allowed to return. What items are not allowed on site? The following items are strictly prohibited: • Opened water bottles or drinks • Alcohol (including sealed containers) • Illegal drugs, narcotics, nitrous oxide and drug paraphernalia • Any bladed article or knife • Fireworks or explosives • Flares • Glass containers or glass items of any kind • Needles or sharp objects (except essential medical items such as insulin supplies or EpiPens) • Offensive weapons, including pepper spray • Identity marker sprays • Drones • Air horns • Flags, poles or similar items • Any item that could be used to cause harm, disruption, or damage to people or property All attendees may be subject to security searches on entry. Is there first aid on site? Yes. Trained first aid personnel will be available throughout the event. Can I bring essential medication? Yes. Essential medications, including items such as insulin and EpiPens, are permitted. Please ensure they are clearly identifiable and brought only as required. Prescription medication should be carried in its original packaging where possible. For any specific accessibility or medical queries, please contact
[email protected] before attending. What should I wear to stay comfortable? As this is an outdoor event, we recommend dressing appropriately for the weather conditions on the day. • Wear comfortable clothing and footwear suitable for standing and walking for extended periods. • Bring a waterproof jacket or poncho if rain is forecast. • In warm weather, we recommend sunscreen, sunglasses and a hat. • Please note that umbrellas may be restricted in busy viewing areas if they obstruct the view of other attendees. We encourage all guests to check the weather forecast before travelling and dress accordingly. What should I do if I lose something? Any lost property handed in during the event will be logged and taken to the Event Control Room. If you lose an item, please report it to a member of the security team, who will take your contact details and a description of the item. Lost property enquiries can also be made after the event via email or social media, and items will be returned if found.
