Location & Parking

1

Where can I park?

Bridges car park (signposted from the city centre and two minutes' walk from the venue). Open until 23:30. Cost £1.50 per hour up to…

Bridges car park (signposted from the city centre and two minutes' walk from the venue). Open until 23:30. Cost £1.50 per hour up to 18:00. From 18:00 onwards it's 50p/hour.

Venue Rules

2

What are the venue rules and policies?

No cameras, video cameras or audio recording devices No mobile phones No food or bottles No smoking

3

Are children allowed?

No child under 5 admitted to venue except where stated at time of booking All under 16s must be accompanied by an adult and supervised at…

No child under 5 admitted to venue except where stated at time of booking All under 16s must be accompanied by an adult and supervised at all time Children under 18 months shall be admitted free of charge and will only be admitted to shows they may attend (children's shows and pantomime only). Children (18 months to 15 years incl.) require full ticket price if no child concessions available at time of booking

Box Office

4

What are the box office phone numbers?

Box Office: 0844 871 7615 Calls will cost 7 ppm plus your network access charge.

5

When is the box office open?

Box office open from 90 minutes prior to any performance, and closes on the show commences. Box office is closed on non-performance day

6

What payment types are accepted?

Amex, Mastercard, Visa (credit and debit), Switch/Maestro, cash, cheques (with guarantee card)

7

What are the will call rules?

Collect from the venue on the day of the show during box office opening hours. Take the credit card used to make the booking and…

Collect from the venue on the day of the show during box office opening hours. Take the credit card used to make the booking and Ticketmaster reference number with you. The cardholder will be required to sign for the tickets.

Accessibility (ADA)

8

How do I contact accessibility (ADA) services?

0333 009 5399 Monday - Saturday: 10:00 - 18:00 On show days the box office will remain open until 15 minutes after the show starts. On…

0333 009 5399
Monday - Saturday: 10:00 - 18:00
On show days the box office will remain open until 15 minutes after the show starts.
On Sundays when there is a show, the box office opens shortly before the performance.

Sunderland Empire Concerts 2027

Venue Info