Hollywood Casino & Resort Gulf Coast Concerts 2024

Felt compelled to write my first review ever. This hotel should be so much better than it is. The location on the bay watching the sunset and being near The charming town of Bay St Louis was great. But..the hotel needs some help. Staff didn't seem to care about anything. The TV in our room was 20 years old. I had to request a refrigerator (a first for my 36 years on earth). Not only no microwave in the room, none in the whole Building for the paying customers to use. That was the final straw to leaving this review. We also overheard many older guests complaining about my kids in the pool as if we had no right to be there. Also the kids were not aloud in the pool after 6. So my family essentially had to retire to our room by 6. Pretty ridiculous. TVs are cheaper than they have ever been. Buy new TVs. Buy some bleeping microwaves. Buy refrigerators.Change your pool policies to accommodate families. Consider new tactics with front desk staff. Consider ending the smoking policy. Place smells like 1982. This establishment fella like they are at a make or break point of existing moving forward. Either full scale policy changes and physical updates to the building or fold. I've stayed at Red Roof Inns that seem state of the art compared to this place.

The first issue we had started the first night. We woke up to jackhammers at 7:30 AM :) because they are doing construction in the lobby. Then, we tried to take my toddler to the pool. No kids under 6. Great, so we get to stare at this pool all day and not swim in it. Awesome. Next, we tried to buy some water from the vending machine. Scanned the card, charged $10 to it, got no water. Awesome lol. Not to mention the lovely scent of a mixture of cigarette smoke and seafood you are greeted with the moment you walk into the lobby

To echo the sentiments of other guests, this is the worst hotel/casino I have ever been to. We reserved a king room and we're given a double. The room was dirty and shabby. The rest of the casino and hotel were not much better. We made reservations for dinner at Bogart's. Don't waste your money! The chef cannot season his food and is offended when you require salt and pepper to even eat it. It also seemed that when it came time to talk to somebody in charge that no management was ever available to speak to in person.

I literally came to play video poker. As simple as it seems I love to play it. However, no machines were available due to a band playing in the bar and people sitting in the chairs to listen. Two people were playing poker and the rest were on their phones or listening to the band. I am all for listening to the band but video poker is not available like slot machines through out the casino. I even walked upstairs to see if they had it upstairs, but no. I asked for a drink at the downstairs bar to drink while I waited for the non players to move and was charged $8. I am furious. I came out because I needed a break and just left with disappointment. So now I am in my room at the casino typing a review on my computer instead of spending money at the casino.

A hell hole. I don't care how many renovations they attempt to do; it is a disgusting pit of pain and resentment for staying. Do not bring your children here. They dislike kids, make you feel uncomfortable, and suck any joy you could have had. Stay somewhere else for your sake, especially if you have children and care about your dignity. Can't wait to never see this place again... and I have been coming here for over a decade. Never again.