Location & Parking

Where is the venue located?

Cadillac Palace is located at 151 W Randolph St, Chicago, IL 60601, USA.

How do I get to Cadillac Palace?

Getting to Cadillac Palace is easy — get directions in Google Maps and navigate there from your location.

Where can I park?

Reduced rate parking is available at Lake and Wells Self Park - 171 N. Wells.

Venue Rules

What are the venue rules and policies?

There are no refunds or exchanges on tickets purchased for Broadway In Chicago events. Cameras and recording devices are not allowed.…

There are no refunds or exchanges on tickets purchased for Broadway In Chicago events. Cameras and recording devices are not allowed. Doors open 30 minutes prior to showtime. No outside food or beverages allowed.

Are children allowed?

For most productions children under 5 are not permitted for the courtesy of the other patrons. Everyone is required to have a ticket.

Box Office

What are the box office phone numbers?

The Administrative offices of the Palace Theatre may be reached at (312) 977-1700. There is no public phone number available for the Box…

The Administrative offices of the Palace Theatre may be reached at (312) 977-1700. There is no public phone number available for the Box Office. The box office cannot take phone orders. To order tickets by phone, please call 800-775-2000. For groups of 20 or more, call (312) 977-1710.

When is the box office open?

Box office hours vary. Please call (312) 977-1700 for the current week's hours.

What payment types are accepted?

The Box Office accepts cash, Visa, Mastercard, American Express and Discover. No personal checks, please.

What are the will call rules?

Will Call tickets are available for pick up beginning one hour prior to showtime on the day of the event. Customer must present the credit…

Will Call tickets are available for pick up beginning one hour prior to showtime on the day of the event. Customer must present the credit card used to place the order, a valid picture ID, and the confirmation number.

Cadillac Palace Concerts 2026

Venue Info

Cadillac Palace

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