Holiday Inn Resort Deadwood Mountain Grand, an IHG Hotel Concerts 2024

I had a room booked for one night. My engine on my car blew up so I couldn’t make it and had to cancel my room. The rate for my room was $112. They said they would still have to charge me for the room and that was fine. But I got charged $260. They explained they charged a $50 dollar fee that is getting refunded. Still doesn’t explain the $148 dollar difference. So unhappy I have to deal with not having a vehicle and a really crabby lady on the phone as I’m trying to explain 148 extra isn’t a 50 dollar fee. Will never stay here again. Edit: They claimed to give me a 50% reduction. I still haven't seen that and still have a charge more than the original room price of 112. I still have a charge of 114 and it's been 4 weeks. I have just gave up and hope nobody else has to deal with this place.

Free parking garage for guests 5/5 Front desk agent 5/5 Matt greeted me as soon as I walked in to reception and gave exceptional customer service. Felt like we were right at home. Room is nice and comfy to relax after exploring the Black Hills. Thanks Matt for your kindness. You certainly made a great first impression of our visit. Please give this man a raise!

Everything is right at your finger tips. Rooms are nice and very clean! Dales restaurant is superb breakfast, lunch & dinner! The card tables are always a good time, they have the friendliest dealers in all of deadwood , and the slot machines are friendly as well!

Great hotel. Clean, comfortable, convenient. Nice casino and bar. Only complaint is the door man at the entrance. Friendly, but I don't like that sort of thing because it makes you feel obligated to throw them a few bucks just for saying "hello". Awkward!

This was a really great hotel with an amazing view from our room. We got a top floor suite, which was fabulous, and had a nice privacy deck for my wife and I to enjoy. The room was spacious and had a nice electric fireplace. It was a great one night getaway, and it has been one of our favorite hotels in Deadwood.