SERVPRO Richmond Pavilion Concerts

Overall, great service. I had a rebuilt kitchen. The installation was done within 3 weeks. The communication was superb until I received my bill. I was charged for additional cabinets, that was never discussed with me prior to the installation. Also I mentioned during my installation that the food disposal wasn't installed, and I was informed it was not included in the initial quote. When I reviewed my final bill, I realized I was charged for a food disposal that was never installed and also additional cabinets. The communication seemed to be streamlined until the work was completed. I was firm prior to starting the project that I wanted the kitchen to be completed within my budget, which was communicated text and email. The contractor also sent me a thorough plan with A,,B and C, all within budget. So I was very disappointed that the bill was not as I expected. It took a lot of my time to get the bill corrected, with phone calls, emails, and texts, even when I submitted the proof that the billing was incorrect. The craftsman was very good and I appreciate the finished work. Everything is working and looks stylish.

Matthew Carter was the consummate professional. He came quickly – on Thanksgiving night, no less – and was friendly, caring, and efficient. He even showed us how to address the problem in the future should it recur. We could not have been more grateful or impressed.

Technicians arrived in the time frame given. Technicians were very personable and nice. Explained exactly what they would be doing. They vacuumed up everything for the most part. We did find some rags laying around that they forgot and also the cardboard coverings that they put over top of the vents when they took the vents down, were left here in various places throughout the house that we found. They did wash all the vents before they put them back up. Overall, we were very satisfied with the service.

The worst company I've ever dealt with thay are con artist they give you a quote because they got you between rock and a hard place say they stick it to you think of the insurance company is going to pay well I paid this myself it was 5,200 roughly they were here for a total of 2 hours drop off the equipment and picking up the equipment and that was it and we put all the equipment outside the driver driving a truck couldn't back up he didn't know how to drive these people are idiots and all they do is suck people's money from your insurance company and individuals the worst worst out of 50 years of doing business they're the worst company I've ever dealt with and I used to do over 400 million dollars with 1200 employees and I've never seen a company this bad

This isn’t the business for contractors, seem like it had never been It’s not where you set up many clients for restoration, when Buffy, doesn’t know what a customer is or who sends his office confirmed work orders be it from the insurance agency or the contractors. That was a great display of “doing things differently, from one person to the next”displayed , at its finest. Sunni, who also spelt her name out for me too, seems to think it’s her home and doesn’t understand being in a place of business has nothing to do with how she feels personally. This place, and my experience gives better insight of who we send business to and what they are about. You showed that well today. I would’ve otherwise address this through your district manager, but why would I? People should be careful in business, you show who you are and who you value. Contractors send plenty of customers to local restoration companies and do plenty of work through the insurance companies.