Westgate Las Vegas Resort & Casino Concerts 2024-2025

Horrible guest services. Staying for a conference they make no accommodations to check out 30 minutes later when the conference ended to help with the headache of hundreds of people at luggage check. No hot water in the room, TV didn't work. Plan at least 10 minutes to catch an elevator. Rooms are dirty they don't vacuum or wipe anything down. The doors are so poorly fitted that light comes through the door an inch all the way around. The gym and pool hours are absolutely horrible. I have never seen such horrible hours for those services. Not to mention paying $7 for a bottle of water. No coffee makers or microwave in the rooms.

Some Pros: Good location, comfortable bed, high pressure shower, and quiet rooms. Nice gym also and free parking. Some Cons: Old dated rooms, nowhere to place toiletries in shower, pricey for mid range, and away from the action. Some of you might consider this a pro. I would stay again for discounted room rates. Over $200 a night is too much for this type of place.

Well all the bad reviews you read are true about this hotel. Worst experience at this hotel!! Upon arrival they gave our room to someone else. They put us in a room that smelled so bad we had to get moved. Then in our new room upon opening the door flyers all over the floor plus the door had a 1in gap an could see out to the hallway. The a/c wouldn't turn off or heat to come on. I room was very cold and we had to seep in our sweats just to stay warm. They would not move us to a different room. We had to listen to all the noise in the hallway and freeze all night long. Now talk about a long night! The night Mgr lady was just rude an just really didn't care. I would advise not too pick or stay at this hotel. I will never stay at this hotel again! I will pay the extra money to stay somewhere else.. This hotel has hidden hotel fees also.. The little store they have too is highway robbery. 7.00 dollars for a bottle of pepsi. No, pricing on anything.. I can't believe how far down this hotel has gone in just a few yrs.. It's pretty sad really.

Was a bit hesitant to stay here based off previous reviews, some reviews are correct, our air conditioning didn’t work the entire time, told the front desk no one responded. They hound you about Timeshare every time you walk through the lobby literally. One of the ladies told me she could have my resort fee removed if we went to the “free breakfast” well I was charged the resort fee. Good location, the monorail stops at this location which was a huge plus for getting around. If air was working and the timeshare people wouldn’t run you down this would be a great place to visit while in Vegas.

The most unprofessional personnel that i met globally to a hotel. During my check in, they informed me that i have to pay an insurance of 300$. My purchases during my four day accommodation was 100$ and they didn't refund me for the rest of the amount. I have sent more than 8 emails in order to have my bill, and they didn't sent me anything (they informed me that they have sent it but they don't). Stay away from that particular settlement and prefer a resort close to the Las Vegas strip. Update: After the answer from the Resort, i' ve contacted with the provided email but no one replied. Stay away from those stampers and prefer a different resort close to the Strip.