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Venue Info

Kilbourn Hall FAQ

Quick answers to help you plan your visit.

1

Where is the venue located?

Kilbourn Hall is located at 100 East Ave., Rochester, NY 14604.
Kilbourn Hall is located at 100 East Ave., Rochester, NY 14604.
2

How do I get to Kilbourn Hall?

Getting to Kilbourn Hall is easy — get directions in Google Maps and navigate there from your location.
Getting to Kilbourn Hall is easy — get directions in Google Maps and navigate there from your location.
3

Where can I park?

Location: Metro City Garage behind Eastman School of Music
Location: Metro City Garage behind Eastman School of Music
4

What are the venue rules and policies?

Items NOT allowed: NO recording devices NO cameras
Items NOT allowed: NO recording devices NO cameras
5

Are children allowed?

Everyone needs a ticket to enter
Everyone needs a ticket to enter
6

What are the box office phone numbers?

(716) 274-1110 1 1/2 hours prior to event (716) 222-5000 Ticket Express
(716) 274-1110 1 1/2 hours prior to event (716) 222-5000 Ticket Express
7

When is the box office open?

Mon-Fri : 10:00am-6:00pm Sat : 10:00am-3:00pm Sun : 10:00am-6:00pm
Mon-Fri : 10:00am-6:00pm Sat : 10:00am-3:00pm Sun : 10:00am-6:00pm
8

What payment types are accepted?

Cash, Checks, American Express, Visa, Mastercard, & Discover
Cash, Checks, American Express, Visa, Mastercard, & Discover
9

What are the will call rules?

Hours: One hour prior to show CUSTOMER MUST PRESENT THE ACTUAL CREDIT CARD USED TO PLACE ORDER & PHOTO I.D.
Hours: One hour prior to show CUSTOMER MUST PRESENT THE ACTUAL CREDIT CARD USED TO PLACE ORDER & PHOTO I.D.
10

How do I contact accessibility (ADA) services?

(716) 274-1110 1 1/2 hours prior to event (716) 222-5000 Ticket Express Mon-Fri : 10:00am-6:00pm Sat : 10:00am-3:00pm Sun : 10:00am-6:00pm
(716) 274-1110 1 1/2 hours prior to event
(716) 222-5000 Ticket Express
Mon-Fri : 10:00am-6:00pm
Sat : 10:00am-3:00pm
Sun : 10:00am-6:00pm
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