The Birchwood Hotel Concerts 2024

Stayed in room 301 over this past weekend for my birthday. Room was excellent, front desk staff very professional but @ dinner we both ordered steak, the got the temps wrong on both, forgot her potato till she said something, she had already cut her steak up when we realized the mistake. They did make me a new one but but her cut pieces back microwaved instead of another streak which then the flavors wasn't there. Think they think more of the drinkers @ the rooftop bar & outside guests over their own guests actually staying there. Too much $$ spent for that type of service.

Location is great. All staff that we encountered were 5 stars! My review is for the hotel itself and not the bars or restaurants. I’m writing this as I lay in bed awoken again at 7 am by noise from someone setting up tables in the courtyard. It appears that all rooms have windows to the courtyard so I’m not sure how to avoid the noise. Seriously can’t the table and chair dragging wait until 9 am?? *I asked at checkout about the 7 am noise and was told that the maintenance guy was setting up for the weekend. So it was absolutely not something that needed to happen on weekday early mornings. The front desk apologized but it’s still poor management to not make it a rule to not disturb guests before 9 am. I’m not sure about others but I don’t like to be woken up early when I’m on vacation. I found the beds to be comfortable. My issue with the room itself was not enough lighting in the bathroom and no light switches or lights next to bed.

Just wanted to give kudos to your establishment...we stayed over on Saturday night, and we were very impressed with everything. I would like to say that the ladies working at the front desk Saturday during the day were A M A Z I N G Z!!!! I feel that this should be the expectation, but it rarely is, in all businesses these days. The two were absolutely friendly, accommodating, cheerful, and helpful. I feel like they are the kind of employees that no matter what is going on with them personally, they would still always deliver exceptional service. Thank you!

The location of The Birchwood is excellent! I used to love The Birchwood but recently had a bad experience. I went for dinner with a group of family on a Tuesday. We were seated in a nice private room, which was lovely, but the server tended to forget about us. It took sometime for him to get us waters and I had to ask the bartender for some water. Everything about the entire service was slow. I understand businesses are short staffed but the server pretty much ignored us during our time there for dinner. I usually tip 20% or more for good service but at The Birchwood a 20% service charge is automatically added to the bill.

The Ella to Amy Jazz experience was great. The band was great. It’s in a walkable location if you choose to do something else after. The price of food is a bit expensive for the quality. $25 for a cheese and charcuterie board that looked like it was tossed on the plate quickly, we had one cheese while other plates had more. our waiter wasn’t really around I went and got my own water and then he comes back with only 1 tall glass of water instead of 2. There was indeed 2 of us. The other waitress on the left side was actively stopping by her tables more so it really depends on where and who you have for table service