Frozen Soul

Venue Accessibility

The Union building is accessible with lift access across all floors of the venue and accessible gender-neutral WCs available in each venue. The Union building is set out on six levels with either ramped or lift access to every level, and the distance from the main entrance to the furthest part of the venues is approximately 200 metres. Drop-down bars are available in all of our venues.

Bookings & Ticketing

The LUU Stylus venue has limited space for accessibility. Please get in contact before or during the process of purchasing a ticket to make sure there is availability at [email protected].

Accessibility Services & Facilities

• Accessible Viewing Platform: All of our venues have a designated accessible viewing area. Please note that there is limited space in this area, and it is reserved on a first-come, first-served basis.
• Wheelchairs: We have space for 4 wheelchairs per event in our venues. Please note that there is limited space in this area, and it is reserved on a first-come, first-served basis.
• Priority Entry: This will allow you entry ahead of the general admission crowd, so you can find a suitable position that is comfortable for you. We also provide this for all seated and wheelchair spaces. Please arrive at the box office 15 minutes before doors to ensure priority entry.
• Seated Spaces: We can provide seated spaces for anyone who needs them. Please note that any companions will not automatically be provided a seated ticket, as these are of limited availability; we always reserve these for those with accessibility needs. Companions are however welcome to stand in the seated area.
• Customers With Medical Needs: We welcome attendees who need to bring medicines, food or drink to manage medical conditions, or medical equipment. Please contact our access team if you have any concerns.
• Assistance Dogs: We are proactive on the use of assistance dogs and can provide water and other facilities should you require them.
• Strobe Lighting: The venues do include strobe lighting and other flash-based effects as standard. In addition, as many of our events include aspects of toured production which are outside of the venue’s control, we urge you to contact us for more information on an event-specific basis at the earliest opportunity.
• Toilets: We have an access toilet on almost every floor of the building. All of our toilets are accessible by lifts, which means whichever venue you are in, you are never far from your nearest accessible toilet.
• Baby Changing Facilities: Our accessible toilets are equipped with baby changing facilities. We also have a dedicated changing place.