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Venue Info

Citizens Opera House FAQ

Quick answers to help you plan your visit.

1

Where is the venue located?

Citizens Opera House is located at 539 Washington Street, Boston, MA 02111.
Citizens Opera House is located at 539 Washington Street, Boston, MA 02111.
2

How do I get to Citizens Opera House?

Getting to Citizens Opera House is easy — get directions in Google Maps and navigate there from your location.
Getting to Citizens Opera House is easy — get directions in Google Maps and navigate there from your location.
3

Where can I park?

There are many parking garages around The Citizens Bank Opera House in the Downtown Crossing area. Lafayette Parking Garage 1 Avenue de…
There are many parking garages around The Citizens Bank Opera House in the Downtown Crossing area. Lafayette Parking Garage 1 Avenue de Lafayette (617) 357-1987 Millennium Place Garage at The Ritz-Carlton Boston Common 47 Boylston Street (Self-Park) (617) 574-7252 Avery Street Entrance (Valet) (617) 574-7100 Boston Common Garage Zero Charles Street (617) 954-2098 75 State Street Garage 75 State Street (Entrance on Broad Street) (617) 443-2817
4

Are children allowed?

All patrons regardless of age must have a ticket. There is no child discount, and no lap sitting! Booster seats are available on a first…
All patrons regardless of age must have a ticket. There is no child discount, and no lap sitting! Booster seats are available on a first come first served basis for Child events. Unless otherwise indicated for theater events, infants and children under 4 are not allowed in the theater. Child policies will vary from event to event.
5

What are the box office phone numbers?

The Box office does not operate by phone, but you can call the venue for assistance at 617-259-3400 (phone manned on show days only), or…
The Box office does not operate by phone, but you can call the venue for assistance at 617-259-3400 (phone manned on show days only), or email [email protected] for the most immediate response.
6

When is the box office open?

Monday through Friday 11AM to 6PM (non performance weeks) Open 2 hours prior to matinee on weekends and closes 1/2 hr after curtain. Open…
Monday through Friday 11AM to 6PM (non performance weeks) Open 2 hours prior to matinee on weekends and closes 1/2 hr after curtain. Open 11AM until 1/2 hr after curtain on weekdays.
7

What payment types are accepted?

Visa, MasterCard, American Express, Cash, Discover
Visa, MasterCard, American Express, Cash, Discover
8

What are the will call rules?

Please pick up tickets 1 hour prior to show. Customers must present photo ID, actual credit card used to purchase tickets and confirmation…
Please pick up tickets 1 hour prior to show. Customers must present photo ID, actual credit card used to purchase tickets and confirmation number.
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