Twin Atlantic

Access Information

The Union building is accessible with lift access across all floors of the venue and accessible gender-neutral WCs available in each venue. The building is set out on six levels with either ramped or lift access to every level, and the distance from the main entrance to the furthest part of the venues is approximately 200 metres. Drop-down bars are available in all venues.

Bookings & Ticketing

The LUU Stylus venue has limited space for accessibility. Accessibility tickets are only purchasable through the LUU Stylus website, and once these tickets have been sold, no further accessibility requests can be accepted. If accessibility tickets are no longer available, please do not purchase a GA ticket and expect to be accommodated, as these will be refused. Tickets will be verified on the door, and those who have bought an access ticket without access requirements will be refused entry to the venue.

• Accessible Viewing Platform: All venues have a designated accessible viewing area with limited space, reserved on a first-come, first-served basis.
• Wheelchairs: Space is available for 4 wheelchairs per event in our venues, reserved on a first-come, first-served basis.
• Priority Entry: Allows access 15 minutes prior to doors to find a suitable position. This is also provided for all seated and wheelchair spaces.
• Seated Spaces: Seated spaces are available for anyone who needs them. Companions will not automatically be provided a seated ticket due to limited availability, but companions are welcome to stand in the seated area.

Medical Needs & Assistance

• Customers With Medical Needs: Attendees who need to bring medicines, food, or drink to manage medical conditions, or medical equipment, are welcome. Please contact our access team with any concerns.
• Assistance Dogs: We accommodate assistance dogs and can provide water and other facilities if required.

Venue Effects & Facilities

The venues include strobe lighting and other flash-based effects as standard. Because many events include aspects of toured production outside of the venue's control, attendees are urged to contact us for more information on an event-specific basis at the earliest opportunity.

Accessible toilets are located on almost every floor of the building and are accessible by lifts. Baby changing facilities are equipped in our accessible toilets, and we also have a dedicated changing place.